Shipped Orders

– Refunds:

For orders made through our fulfillment, we don’t require anyone to return anything. Shipping an item back to the warehouse in China is very expensive so it doesn’t make sense to do that. We’ll always issue you a refund for any orders for so long as it’s within 30 days of delivery.

– Replacements:

If a product is delivered damaged or defective, you must send us a high-quality image or video of the damage or defect so that a replacement can be issued. If your order has been in transit longer than 5 days outside of the estimated delivery window of the country the order is being shipped to, we will issue a replacement order to be shipped.

Lost or Stolen Packages

For lost in transit or stolen packages, you have two options. We can either refund you for the entire order OR we will ship out a single replacement per order, free of charge—it’s completely up to you.